Refund policy

6. RIGHT OF WITHDRAWAL, WARRANTY AGAINST

DEFECTS, AND RETURN CONDITIONS

Pursuant to Law No. 6502 and the Regulation on Distance Contracts, the right of withdrawal

and return processes are subject to a dual mechanism based on product groups as follows:

6.1. Regarding Collection Products (Right of Withdrawal)

6.1.1. If the product subject to the agreement is a "Collection Product" (standard production),

the BUYER has the right to withdraw from the contract within 14 (fourteen) days from the date

of receipt without stating any reason and without paying any penalty clause.

6.1.2. To exercise the right of withdrawal, written notification must be given to the

SELLER/CONTRACTOR within this period, and the packaging of the product must be

unopened, unused, undamaged, and retain its resellable property. Return shipping costs belong

to the BUYER who exercises the right of withdrawal, unless otherwise provided by legislation.

6.2. Regarding Custom Design and Custom-Manufactured Products (Exception

to the Right of Withdrawal)

6.2.1. Pursuant to Article 15, Paragraph 1, Sub-paragraph (b) titled "Exceptions to the Right of

Withdrawal" of the Regulation on Distance Contracts; the consumer cannot exercise the right

of withdrawal in "Contracts regarding goods prepared in line with the consumer's requests or

personal needs".

6.2.2. In accordance with this mandatory provision; the BUYER does not have the right of

withdrawal, cancellation, or return for orders under the "Custom Design / Personalized

Products" category that are specially designed, personalized, dimensioned, or produced via 3D printing technology based on 3D data/files submitted by the BUYER in accordance with the

BUYER's request, choice, or personal needs.

6.2.3. For these Custom Design products, since file preparation, slicing, equipment reservation,

and production processes commence as soon as the payment is successfully completed and the

order is approved, the BUYER accepts, declares, and undertakes in advance that they cannot

subsequently cancel the order or request a refund.

6.3. Defective Performance, Damage, and Limitation of Optional Rights (Defect

in Work)

6.3.1. Although there is no right of withdrawal for arbitrary reasons for "Custom Design /

Personalized Products" produced under this agreement; the BUYER's statutory optional rights

remain reserved if the delivered product was damaged in transit, rendered unusable due to a

printing error (major cracks not falling within technological limits, broken parts, incomplete

printing, etc.), or contains a production defect (imperfection) significantly deviating from the

file submitted by the BUYER.

6.3.2. In cases of such defective performance, the BUYER is obligated to notify the

SELLER/CONTRACTOR in writing (together with photo or video evidence) within 3 (three)

business days at the latest from the date of receipt. If the presence of a defect is determined as

a result of the inspection, priority shall be given to re-manufacturing the product free of charge

and delivering it to the BUYER without defect.

6.3.3. Breakage, bending, and aesthetic flaws resulting from design errors, geometric

imbalances, or structural weaknesses in the 3D model file (STL, OBJ, etc.) submitted by the

BUYER cannot be classified as a "defect," and no fault can be attributed to the

SELLER/CONTRACTOR in these instances. Non-objective criteria such as the BUYER's

subjective aesthetic preferences or "feeling different from the appearance on screen" cannot be

made grounds for defective performance or return.